Terms & Conditions – Charm Beach Retreat, Alicante

Welcome to Charm Beach Retreat, your Mediterranean home away from home in Alicante. By browsing, booking, or using our website and services, you agree to the current Terms and Conditions outlined below.

We encourage all guests and visitors to read this page carefully before proceeding. Review the following rows for more information.

1. Acceptance of Terms

By accessing our website or making a reservation with Charm Beach Retreat, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you disagree, please discontinue using our website and cancel all booking sessions.

2. Booking & Reservation Policy

2.1. Room Availability

All reservations depend on availability. We strive to maintain accurate information, but availability may change due to human error or unforeseen technical issues. In such unlikely situations, we will take the necessary steps to inform you of the respective changes.

2.2. Booking Confirmation

Your booking is confirmed once you receive a confirmation email containing the reservation details. Please verify all information and notify us immediately if something is incorrect. We are more than happy to offer assistance.

2.3. Check-In & Check-Out

Check-in: From 15:00

Check-out: Until 11:00

Early check-in or late check-out are subject to availability and may incur additional fees.

2.4. Payment Terms

We accept major credit/debit cards and online payment methods. Payment details are processed securely and encrypted according to industry standards.

2.5. Cancellations & Refunds

Cancellation policies vary depending on the rate selected at booking:

Flexible Rates: Free cancellation up to the deadline stated at booking.

Non-Refundable Rates: No refund is offered for cancellations or no-shows.

Specific conditions appear on your booking confirmation.

3. Guest Responsibilities

Guests agree to:

• Use the property respectfully.

• Avoid causing noise disturbance.

• Comply with local laws during their stay.

• Cover the cost of any damage caused intentionally or due to negligence.

Charm Beach Retreat reserves the right to refuse service to guests who violate these guidelines.

4. Website Use

4.1. Intellectual Property

All text, photos, logos, designs, and digital content on this website belong to Charm Beach Retreat and may not be copied, distributed, or used commercially without written consent.

4.2. Accuracy of Information

While we make every effort to keep information updated and correct, errors may occur. Charm Beach Retreat is not responsible for technical issues, outdated content, or incomplete information.

5. GDPR & Data Protection

Charm Beach Retreat is fully committed to protecting your personal data according to the General Data Protection Regulation (EU) 2016/679 (GDPR).

5.1. What Personal Data We Collect

When you interact with our website or book a stay, we may collect:

• Name

• Email address

• Phone number

• Payment details (processed securely through third-party providers)

• Booking details

• IP address and browser data (for analytics and security)

5.2. Why We Collect Your Data

We use your information to:

• Process your reservation

• Communicate booking updates

• Improve your website experience

• Comply with legal obligations

• Enhance customer service and safety

5.3. Legal Basis for Processing

We process your data based on:

• Performance of a contract (your booking)

• Legal compliance

• Legitimate interest

• Consent (for newsletter or marketing communication)

5.4. Data Sharing

We only share your data with:

• Payment processors

• Booking platforms

• IT or hosting providers

All partners comply with GDPR and use your data solely to provide contracted services.

5.5. Your GDPR Rights

You have the right to:

• Access your data

• Request corrections

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at: info@charmbeachretreat.com

5.6. Data Retention

We keep your data only as long as needed for booking, accounting, safety, or legal obligations.

6. Cookies Policy

Our website uses cookies to improve navigation, analyse traffic, and personalise your experience. You can manage cookie settings anytime from your browser. Full details are available in our Cookie Policy page.

7. Liability Disclaimer

Charm Beach Retreat is not responsible for:

• Unpredictable events (weather, strikes, delays)

• Loss of personal belongings not stored in secure areas

• Third-party website content or booking platform errors

• Guests are responsible for their own travel insurance.

8. Changes to the Terms & Conditions

We may update these Terms & Conditions at any time. Updated versions will be posted on this page and become effective immediately upon publication.

9. Contact Information

For questions about these Terms & Conditions or GDPR compliance, please contact us at:

office@charmbeachretreat.com

License:

Unless otherwise stated, Charm Beach Retreat and/or its licensors own the intellectual property rights for all material on Charm Beach Retreat. All intellectual property rights are reserved. You may access this from Charm Beach Retreat for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Charm Beach Retreat

• Sell, rent, or sub-license material from Charm Beach Retreat

• Reproduce, duplicate or copy material from Charm Beach Retreat

• Redistribute content from Charm Beach Retreat

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Charm Beach Retreat does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Charm Beach Retreat, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Charm Beach Retreat shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Charm Beach Retreat reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or cause breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including, without limitation, copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom, or present commercial activities or unlawful activity.

You hereby grant Charm Beach Retreat a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organisations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organisations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Charm Beach Retreat; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to Charm Beach Retreat. Please include your name, your organisation's name, contact information, as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Charm Beach Retreat's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.